Last Updated: September 7, 2026

At AJ’s Tropical Sea Moss, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please read our Returns & Refunds Policy carefully before making a purchase.

1. Returns

Due to the nature of our products, including food and wellness products, not all items may be eligible for return.

To be eligible for a return, items must generally:

• Be unused and unopened
• Be in their original packaging
• Be in the same condition in which they were received
• Meet our return eligibility requirements

For health, safety, and hygiene reasons, we may not accept returns of opened or used products.

2. Return Requests

If you would like to request a return, please contact us within 14 days of receiving your order.

When contacting us, please provide:

• Your full name
• Order number
• Email address used for the purchase
• Reason for your return

Our customer support team will review your request and provide instructions for the next steps.

Please do not send products back without contacting us first.

3. Non-Returnable Items

Certain products may not be eligible for returns or refunds, including:

• Opened or used products
• Perishable products
• Products damaged after delivery due to improper handling
• Sale or clearance items, unless required by law
• Gift cards
• Items returned without prior authorization

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the problem
• Clear photos of the product
• Clear photos of the packaging, if applicable

We will review the issue and work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund where applicable.

5. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, it will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process and display the refund.

Shipping fees are generally non-refundable, unless the return is the result of an error on our part or a damaged/incorrect product.

6. Return Shipping Costs

Unless the item was damaged, defective, or sent incorrectly, customers may be responsible for return shipping costs.

We recommend using a trackable shipping service when returning eligible products.

AJ’s Tropical Sea Moss is not responsible for returned packages that are lost or damaged during transit.

7. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to cancel or modify it.

8. Exchanges

We currently handle exchanges on a case-by-case basis depending on product availability and the nature of the request.

If you received a damaged, defective, or incorrect product, please contact us so we can assist you.

9. Late or Missing Refunds

If you have been notified that your refund has been issued but you have not received it:

1. Check your bank account or original payment method.
2. Contact your bank or payment provider.
3. Allow additional processing time.

If you still have questions, please contact our customer support team.