Last Updated: September 7, 2026

At AJ’s Tropical Sea Moss, we work hard to ensure your order is carefully prepared, securely packaged, and delivered to you as quickly as possible.

Please review our Shipping & Delivery Policy below for information about order processing, shipping times, delivery, and tracking.

1. Order Processing

Orders are typically processed within 1–3 business days after your order has been placed.

Please note that processing times may be longer during:

• Holidays
• Major sales and promotions
• High-volume periods
• Unexpected weather or operational delays

Orders are not typically processed or shipped on weekends or public holidays.

2. Shipping Rates

Shipping costs are calculated based on your order, shipping destination, and selected delivery method.

Free Shipping

We offer Free Shipping on qualifying orders of $75 or more.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

3. Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times may vary depending on your location and shipping carrier.

Typical delivery times are:

Standard Shipping

3–7 business days

Expedited Shipping

Delivery times may vary depending on the shipping option selected at checkout.

Please note that these are estimated delivery times and are not guaranteed.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

You can use the tracking number provided to monitor the progress of your delivery.

Please allow some time for tracking information to update after receiving your shipping confirmation.

5. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

AJ’s Tropical Sea Moss is not responsible for delays or delivery issues caused by:

• Incorrect addresses
• Missing apartment or unit numbers
• Incorrect postal codes
• Customer-provided address errors

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you before your order has been shipped.

6. Delivery Delays

While we work closely with our shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

These may include:

• Severe weather conditions
• Carrier delays
• Holidays
• High shipping volumes
• Customs processing
• Natural disasters or other unforeseen circumstances

AJ’s Tropical Sea Moss is not responsible for delays caused by shipping carriers or circumstances outside our control.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

1. Check around your delivery location.
2. Ask household members or neighbors.
3. Contact the shipping carrier for additional information.
4. Contact our customer support team if you still need assistance.

We will do our best to help investigate the situation.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos of the damaged product and packaging

Our customer support team will review your request and assist you with the next steps.

9. International Shipping

International shipping availability may vary depending on your location.

Customers are responsible for any applicable:

• Customs duties
• Import taxes
• Fees charged by local authorities

International delivery times may vary due to customs processing and local shipping conditions.